Innovation

Net Promoter Score (NPS)

The simplicity in the method and recording of a single question to gain customer advocacy seems almost too good to be true.

NPS allows you to identify your promoters and your detractors, it allows you to record what your customers think of you and track opinions over time so that you can react when their view changes, for the better or for worse.

The PowerText platform triggers alerts when there is a shift in a customer's score; we can provide reporting across brand, location, campaign or date range on your NPS (the difference between promoters and detractors).

SMS URL

Sixteen million people in the UK accessed the internet in December 2009, 23% of the population. With this figure set to more than double over the next 18 months SMS is evolving and encouraging people to go online direct from their handsets. An SMS URL enables a link to be inserted into a text message without using all available characters, this links to online content and records the interaction on your database. An SMS URL allows enhanced data collection, customer specific vouchers and targeted new media broadcasts through the identification of smart phone users.

Text TV

We developed our TextTV system in 2004, it's incredibly simple to use and works through a Flash Screen that outputs to your video projectors/screens. We have a console where messages can be vetted and where you can write your own advertisements and messages.